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You have reached a MyMurdoch resource intended for Students.

Looking for help?

Access to online help services may be restricted, by the MAIS, or by Active Directory. Whilst you are logged into MyMurdoch, you will have an active MAIS Login session and should not be prompted to login again for those services that use the MAIS Login. For other services that use Active Directory for authentication (eg. MyLibrary) you will need to to enter your Murdoch Username and Murdoch Password. Check the MyMurdoch FAQ question 'What is single-sign on?' for more details.

If you need help of a more personal nature, refer to Support Services listed under the Further Information portlet at the bottom of this page.

Are you having trouble finding information? Try the keyword search box at the top right of this page, or use the Further Information portlet offered below.

LinksHelp Services

For help and advice:

FAQMyMurdoch FAQ

  1. What is MyMurdoch?

    What is MyMurdoch?

    MyMurdoch is a Web-based application that enables information specific to you to be aggregated or pulled together from different sources at Murdoch and displayed within web pages. MyMurdoch, is a personal portal, as you identify yourself at login and the information displayed depends on that identification process.

    When you login to MyMurdoch, you will find content that includes information about your Course and Unit enrolment; links to your Unit Materials in the Learning Management System (LMS) and Lecture Capture System (LCS); your Personal Calendar based on the classes you have enrolled in via the 'MyInfo' system; and the Booklists for your Units.

    MyMurdoch is also used to 'push' data to you. For example, you will find content that includes current issues with computing facilities and services, such as to alerts on the 'MyUnits' page for scheduled downtime for the LMS, or on the 'MyInfo' page for technical problems with the 'MyInfo' system.

    MyMurdoch uses the left hand side of each page to display the subject line of recent announcements and to post notices on a pinboard. The aim is to bring events and other activities, such as elections or applying for parking permits, to your attention in a timely manner where dates are involved.

    The MyMurdoch web pages are referred to as portal pages. These pages use portlets to display content.

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  2. What is a portal?

    What is a portal?

    A portal is a Web-based application that provides personalization, single sign-on and content aggregation from different sources, and hosts the presentation layer of information systems. Aggregation is the process of integrating content from different sources within a Web page. A portal may have sophisticated personalization features to provide customized content to users. Portal pages may have different sets of portlets creating content for different users.
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  3. How do I access MyMurdoch?

    How do I access MyMurdoch?

    MyMurdoch, the Student Portal, can be accessed by:

    1. Selecting the link | MyMurdoch | from the top horizontal navigation bar on the Current Students page
    2. Or, by using the Search box on the right hand side of the top of the University Home Page and searching on the term "mymurdoch", or, "student portal".
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  4. How do I login to MyMurdoch?

    How do I login to MyMurdoch?

    When you select the MyMurdoch link on the horizontal navigation bar on the Current Students page, a MAIS login screen will display.

    At the login screen you will need to enter your Murdoch Username and Murdoch Password.

    If you have forgotten your password, refer to Murdoch Password Help (Students).

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  5. I am having problems with login to MyMurdoch

    I am having problems with login to MyMurdoch

    MAIS Login Screen - Error Message

    If, after entering your Murdoch Username and Murdoch Password at the MAIS login screen, the MAIS Server returns the login screen with an error message, this may be due to the authentication process not completing successfully. Successful login requires a login session to be created in the MAIS database.

    Check the IT Service Desk web site to see if a notice has been posted to advise users of a known problem with login to MyMurdoch.

    If there is no notice on the IT Service Desk web site, to assist us to resolve technical problems with login to MyMurdoch, please contact the IT Service Desk on (08) 9360 2000. Please have the following information available when you phone:

    • recently enrolled, or re-enrolled after a break from studying at Murdoch
    • any recent name change (eg. recently married; spelling correction)
    • the URL of the page reporting an error message
    • the wording of any error message
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  6. What is single sign-on?

    What is single sign-on?

    When you login to MyMurdoch, you will also be logged into the Murdoch Authentication & Identification System, or MAIS. This means that when you select a link from a portal page to a system or service that usually requires you to enter your Murdoch Username and Murdoch Password (at a MAIS login screen), you may not be prompted to login again unless a set time period has elapsed and your login session details held in the MAIS database are too 'old'.

    If you select a link to a system or service that does not use the MAIS login screen (eg. My Library, the Library's Reserve, Webmail), you will be prompted to login again.

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  7. I need help to navigate MyMurdoch

    I need help to navigate MyMurdoch

    Tools and systems to support you in your studies at Murdoch have been grouped together into a set of web pages. These pages are referred to as portal pages, and collectively they offer the MyMurdoch content.

    To assist you to navigate MyMurdoch, a horizontal menu bar with a number of tabs, enables you to move between the portal pages.

    This horizontal menu has the following tabs:

    There is also a tab for access to the Student Help page. Select this tab if you need to contact the IT Service Desk for advice on, or assistance with navigating MyMurdoch. On the Student Help page you will find a link to online services, such as IT Live Support.

    To assist you to move between MyMurdoch, the Current Students page, and the University Home Page, the top header for each portal page has a set of standard links.

    and to find information resources not available via MyMurdoch, a search box:

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  8. Why do I need to logout?

    Why do I need to logout?

    A logout link is provided on each portal page below the horizontal menu bar, on the right hand side, next to your name and Murdoch Username.

    You are advised to use this logout link at all times to ensure that when you have accessed a MAIS restricted system or service from a portal page, you have not only logged out from MyMurdoch, but also out of the MAIS database, the 'MyInfo' system, the Learning Management System (LMS) and the Lecture Capture System (LCS).

    Please be aware that if you login to MyMurdoch in a public area such as the Library, or in a computing laboratory, and then leave the area without using the logout option provided, then, depending on whether or not your MAIS database session has timed out, you may have allowed another person to have access to your personal details.

    After using the logout link it is recommended that you close your Web browser.

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  9. What is a portlet?

    What is a portlet?

    Portlets are web components specifically designed to be aggregated in the context of a composite page. Uusally, many portlets are invoked into the single request of a portal page ...
    [ ]

    Examples of portlets

    Personal Information

    The Personal Information portlet displays on the 'MyInfo' page. It aggregates data pulled from the Student Management System (MyInfo), the Murdoch Authentication & Identification System (MAIS), the Calendaring System, and from the University Handbook.

    Unit Materials

    One of the most complex portlets to be developed is the Unit Materials portlet displayed on the 'MyUnits' page. It aggregates data from the Learning Management System (LMS), using a data feed that includes the links to the LMS and to LCS, the Lecture Capture System.

    Further Information

    Each portal page displays the Further Information portlet in the bottom region of the page.

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  10. What portlets are available?

    What portlets are available?

    • Announcements
    • Bookshop Booklist
    • Confirmation of Enrolment
    • Further Information
    • Help Services
    • IT Service Status
    • Murdoch Events
    • Murdoch Local Time
    • Murdoch News
    • MyInfo Access
    • MyMurdoch FAQ
    • OCC Unread Messages
    • Official Communications Channel
    • Personal Calendar
    • Personal Information
    • Pinboard (Notices)
    • Unit Materials
    • Unit Results
    • User Identification
    • Welcome to MyMurdoch

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  11. What is a portal page region?

    What is a portal page region?

    The portal pages have been built using regions, or allocated chunks of space. Each region includes one or more portlets. All pages have a left hand side region, a top right hand side region, and a bottom region. The centre area of each portal page may be divided into two regions, depending on the number of portlets in use on the page and on the requirements for the display of data. For example, the top region on the 'MyUnits' page is one area, wide enough for the Unit Materials portlet. This allows for the display of Unit Codes, Unit Titles, and icons for the online resources.

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  12. How is MyMurdoch able to display my data?

    How is MyMurdoch able to display my data?

    The portlets developed for MyMurdoch make use of a feature known as Content aggregation.

    A number of the MyMurdoch portlets interact with University computer systems that host your data. The content is aggregated, or pulled, usually by interaction with different databases, and integrated for display or presentation within portlets on the portal pages. The content displayed is thus dynamic, although caching of data is used for reliability and for responsiveness.

    The databases for these systems are hosted on a number of different computers at Murdoch. The time taken to pull data from a database and display the data in a portlet may be affected by the complexity of the query to the database, the processing capacity of the computer hosting the database, and the setup for the caching of data. Data is cached so that if a database for a system is unavailable for technical reasons (eg. an upgrade of a system), then you will still be able to view data, though not necessarily the most current data.

    Some of the data used for displaying content within portlets is fed from systems or programs running on other computers at Murdoch. If there are problems with a data feed, you may find that the information displayed within a portlet is out of date, or cached content. In such situations, you may also see an additional portlet displayed that is a system 'alert' advising you of technical problems.

    In addition to displaying your personal data, such as your enrolment details, portlets display content based on what Units you are enrolled in, eg. Booklists.

    The systems and services from which data is currently sourced include:

    Announcements System
    BookNet System
    Calendaring System
    Enquiries Management System (EMS)
    Learning Management System (LMS)
    Lecture Capture System (LCS)
    Murdoch Authentication & Identification System (MAIS)
    Official Communications Channel System
    Student Management System (MyInfo)
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  13. Will MyMurdoch have notices for important dates?

    Will MyMurdoch have notices for important dates?

    Yes, MyMurdoch is used to display notices on the Pinboard on the left hand side of the page. For example, at the beginning of the year you will see notices about Classes Signup, Parking Permits, Census Dates, and for Re-enrolment, and Unit Results.

    Events are also be publicised via MyMurdoch. You can expect to see University promotional items placed on the Pinboard as well. Events such as the Careers Fair, Postgraduate Information Evenings and Stamp Out Stress Day, are publicised in this way.

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  14. I'm not finding what I need on the MyMurdoch pages

    I'm not finding what I need on the MyMurdoch pages

    The bottom region of each portal page offers a Further Information portlet. On your 'MyMurdoch Home Page' the Further Information portlet defaults to a set of Quick Links, including:.

    1. A to Z Index
    2. Handbook
    3. IT Service Desk
    4. Library
    5. Murdoch Maps
    6. My Library
    7. Student Learning
    8. Teaching Timetable
    9. Webmail

    Links offered under 'Quick Links' may change over time.

    On the 'MyInfo', 'MyUnits', 'MyServices' and 'Student Help' pages, the Further Information portlet offers a set of useful links related to the theme of the page. For example, on the 'MyInfo' page you will see a set of Administrative links, whilst on the 'MyUnits' page there is a set of Academic Assistance links.

    On the 'MyServices' page, the set of useful links, includes 'Childcare Centre', 'Food Outlets', 'Lecture Theatre Locations', 'Maps' and 'Parking'. At the end of this set of links you will find an option for 'More ...'. If you select 'More ...', the corresponding page in the Student Information Index will display, allowing you to browse for other useful links, or to use its Search box. The Student Information Index is a subset of entries in the Murdoch A to Z Index. It includes entries that have been flagged as relevant to students.

    The Further Information portlet lists the following service categories:

    Murdoch Search

    If you are unable to locate the information resource, service or system you require via the Further Information portlet, try the Murdoch Search. This search box is offered on the top right hand side of

    • each MyMurdoch page
    • Current Students page
    • Student Information Index pages
    • University Home Page

    This Murdoch Search will search all the following:

    1. Murdoch A to Z Index
    2. Units Index
    3. Campus Directory
    4. Campus Search Engine (the index of Web Servers on the Murdoch University domain is selective, ie. not all Murdoch Web Servers have been indexed)

    The search results will be grouped into these four categories, with the default display being a list of 'links' found in the Murdoch A to Z Index.

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LinksFurther Information